Below are some of our most frequently asked questions and answers. Hopefully these will address your needs, but if not, we’re always here to help.

• Do I have to enroll or register to use Secure Vault Payments?
  No. Unlike other alternative online payment methods, there is no need to enroll, register or set up a separate account. Simply use your existing online banking account to pay online at participating merchants and billers.

• How can I start using Secure Vault Payments?
  If you bank online with a participating bank or credit union, you can start using Secure Vault Payments to make payments at participating billers and merchants today. Simply choose Secure Vault Payments as your payment option on the merchant’s checkout page and choose your financial institution from the list of participating banks and credit unions.

• Can I use Secure Vault Payments for person-to-person payments?
  No, Secure Vault Payments can only be used for online payments between consumers and businesses.

• Will I receive a payment receipt?
  Once you approve the payment through your bank, you are automatically redirected back to the merchant’s or biller’s web site to receive a payment receipt. The merchant's or biller’s name and unique transaction identification will also be included on your bank statement.

Contact us through this form for any other questions.